“Dear Broadway Vet,
This letter goes out to ALL the staff at your clinic.
Last night we brought in our 13 year old yellow lab, Kenai. She had been slowly declining over the last year, but last night she took a sudden turn for the worse. Even though we knew this day would come, we were not prepared for it. We brought her down, even though we did not have an appointment and even though it was 30 minutes before you closed for the day. Gwen greeted us and there was no hesitation; she let us bring her right back to the Cowboy Room. Dr. Reina saw us after only a few minutes, and she took her time, examined Kenai, spoke to us, and gave us all the options on the board.
Ultimately, we decided it was best to put her to sleep. You never once made it seem like an inconvenience or that we were keeping you late, from your own families, or evening plans. Carla, offered very kind words to us about her own experience losing her dog, which helped a lot. Afterward, you let us have as much time with her as we needed.
I'm sure it was an effort to juggle trying to fit us in, and we realize that. Thank you.
It was very evident that everyone there genuinely cared and was respectful of our situation. Kenai was the first dog that our 8 year old daughter lost. The first one is always the toughest (Though it was probably the toughest for Alanna and I too). I believe because of your caring and sincere nature, the experience was the best possible one for our daughter, considering the circumstances.
It is a tough job to handle, loosing a pet, especially when dealing with grieving families. You made us and Kenai feel cared for and that we were the only ones that mattered at that moment in time. That is the hallmark of sincere, caring people. Even in our own jobs, Alanna as a nurse, and me as a police officer, we deal with similar situations. Everyone's caring nature there last night goes to reaffirm how we need to act in our jobs when those situation arise, so thank you for that. You all do an exceptional job and it shows.
Thank you again.
Jon, Alanna and Lexie ”
May 23rd, 2017